What is Secure Virtual Desktop?
Secure Virtual Desktop is a free tool allowing users to anonymously browse the web and access data in a quarantined and secure environment on any computer. Please visit How does SVD work? to learn more.
Why is there an optional malware scan?
We give the option to run this scan because malware such as key loggers or viruses could compromise your secure session. For more information about the malware scan, please visit the Metascan Client section.
Metascan Client found a threat, why shouldn't I launch Secure Virtual Desktop?
Many malicious threats would compromise the security of your Secure Virtual Desktop session. If we aren't able to verify the health of your system, we can't ensure a secure session. Metascan Client is able to detect and identify threats, but lacks the ability to delete or clean them from your system. We recommend using a full antivirus solution to scan, detect and remove any threats when found before using Secure Virtual Desktop.
The malware scan didn't find any threats; does this mean my computer is clean?
The malware scan through Secure Virtual Desktop looks only in your currently running processes and memory modules for active malware such as key loggers and viruses. It doesn't perform a full system scan and isn't a replacement for a full antivirus program, so it doesn't guarantee that no malware is present on the machine. This tool simply provides an extra layer of protection in a very short amount of time.
How is the malware scan so quick?
By not scanning the entire contents of the drive and utilizing five engines simultaneously with our proprietary technology, we are able to significantly decrease scanning time compared to a full antivirus program. Further detailed information on the Metascan Client technology can be viewed here.
SVD failed to launch - what happened?
SVD may have failed to launch for one of the following reasons:
- Your operating system is not supported. SVD is currently only compatible with Windows XP, Vista, 7, and Windows 8.
- You aren't connected to the internet. This SVD demo is only available on internet-connected PCs.
- Another instance of SVD is already running on your machine.
- You are logged in as a Guest user. SVD requires that you are logged in with at least regular user privileges.
- SVD could not reach the license server or there was a license error. Please try launching SVD again.
If none of these are the reason, please contact firstname.lastname@example.org to report the error message you received.
My IP address inside the session isn't masked. Why not?
There are a limited number of proxied connections available for the free SVD tool. If your IP address inside the session isn’t masked, SVD may have temporarily reached the maximum number. In this case, external sites will still be able to associate your activities with your true identity. For truly anonymous browsing, please wait a few minutes and try to launch SVD again.
Where are the files and shortcuts from my desktop?
Inside the secure session, all items from your desktop have been temporarily cleared. If you would like to work on one of these files while inside SVD, please save it to another folder. All applications and files not saved to the desktop are available from the start menu.
Why is my taskbar blank?
While in the secure session, your taskbar is cleared of all applications to avoid errors with incompatible applications. You can access your applications through the start menu.
Can I install software inside the Secure Virtual Desktop?
We strongly advise against installing new programs or add-ons, as this feature is currently not supported and may cause unexpected issues.
Can I remove the floating toolbar?
The floating toolbar can be hidden by using the menu available through the system tray icon.
Why doesn't my application work inside SVD?
Applications that have not been tested and verified compatible with Secure Virtual Desktop may not operate as expected within your secure session. For more information, please see the Compatible Applications list.
Why did my session end after 15 minutes? Can I retrieve my work?
The free version of Secure Virtual Desktop provides users with 15 minute demo of the technology. After the 15 minutes has passed, all changes and activities are erased. To get a new 15 minute secure session, please launch SVD again.
Why does Secure Virtual Desktop look different than the image shown on the ‘How does SVD work?’ tab?
If you are running Secure Virtual Desktop on a Windows 8 machine, your screen will look slightly different than what is shown at www.securevirtualdesktop.com/how-it-works. Special information about Secure Virtual Desktop on Windows 8 is available on this page.
I have comments/questions regarding Secure Virtual Desktop. Who should I contact?
We would greatly appreciate any feedback you have regarding your experience with Secure Virtual Desktop! Please contact
SVDemail@example.com to let us know about any suggestions, issues, or questions.